Non-Emergency Medical Transportation for WellCare Tennessee Members
Transportation is provided to WellCare Members who require transportation assistance to approved healthcare services.
Call Southeastrans to arrange non-emergency medical transportation services to covered medical services at least 72 hours (three calendar days) in advance of the appointment date. You can schedule up to 30 calendar days in advance. To schedule, change, or cancel transportation, contact:
|Reservation and Assistance Line||1-844-260-4715|
|Normal Hours of Operation:||8:00am-5:00pm Monday-Friday (Member’s local time)|
|Urgent Care and Hospital Discharge||24 hours a day, 365 days a year|
Methods of Transportation
Southeastrans, Inc. offers many convenient methods of transportation for our WellCare members:
- Public Transportation
- Van, Sedan, Wheelchair Accessible Vehicle, Stretcher Vehicle, Mini Bus, Taxi
Making Transportation Arrangements
When scheduling transportation have the following information ready for the Customer Service Representative:
- Member’s ID number as it appears on their plan identification card
- Member’s full name, phone number, address, date of birth and county of residence
- Specify any special needs (oxygen, escort) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and the name of the medical facility that you are being transported to
- Member’s mobility status (walking, wheelchair, stretcher)
- Member’s room number (for stretcher only)
If you go to the same type of appointment two or more times a week, please have your social worker or case manager at the facility call our Special Services Representatives department at 1-844-260-4715.
Canceling or Changing Transportation Arrangements
If you need to change or cancel your ride, please call the Southeastrans Reservation and Assistance line at 1-844-260-4715 as soon as possible.
WellCare members are provided transportation services to and from facilities originating and ending in a covered service area and must be within fifty (50) miles (one way) of the service pickup in a covered county. This includes transportation within the state of Arkansas as well as covered counties in Arkansas going to covered counties in Tennessee.
(Members may be transported from a covered county in Tennessee to the following covered counties in Arkansas. Mileage limits apply. See Areas of Coverage above.)
Arkansas, Ashley, Baxter, Bradley, Calhoun, Carroll, Chicot, Clark, Clay, Cleburne, Cleveland, Conway, Craighead, Crittenden, Cross, Dallas, Desha, Fulton, Garland, Grant, Greene, Hot Spring, Independence, Izard, Jackson, Lawrence, Lee, Lincoln, Lonoke, Marion, Mississippi, Monroe, Montgomery, Nevada, Newton, Ouachita, Perry, Phillips, Pike, Poinsett, Prairie, Pulaski, Randolph, Saline, Searcy, Sharp, St. Francis, Stone, Union, Van Buren, White, Woodruff, Yell
Sr. Operations Director
Call Center Director
Sr. Provider Relations Manager
Southeastrans Tennessee Office
5751 Uptain Road Suite 300
Chattanooga, TN 37411