Non-Emergency Medical Transportation for Anthem HealthKeepers Plus and Anthem HealthKeepers MMP

Transportation is provided to Anthem HealthKeepers MMP and Anthem HealthKeepers Plus Members who require transportation assistance to approved healthcare services. Southeastrans arranges transportation for all Anthem HealthKeepers MMP & Anthem HealthKeepers Plus Members residing in counties located throughout the state of Virginia.

Call Southeastrans to arrange non-emergency medical transportation services to covered medical services at least five (5) workdays in advance of the appointment date. You can schedule up to 30 workdays days in advance.

 Anthem HealthKeepers Plus Members Phone Number
Reservation and Ride Assistance Line 1-877-892-3988
Normal Hours of Operation: 8am – 5pm,  Monday – Friday
Urgent Care and Hospital Discharge 24 hours a day, 365 days a year
 Anthem HealthKeepers MMP Members Phone Number
Reservation Line 1-855-253-6861 or 1-866-420-6190
Ride Assistance Line 1-855-253-6862 or 1-866-420-6191
Normal Hours of Operation: 8am – 5pm,  Monday – Friday
Urgent Care and Hospital Discharge 24 hours a day, 365 days a year

This is a free call. Trips should be scheduled five days in advance whenever possible.

Information We Will Need

When calling to make transportation arrangements, please have the following information ready for the Customer Service Representative;

• Your name, phone number and subscriber ID
• Your facility’s name, address, and phone number
• An emergency contact person with phone number for the member
• Name of contact person at the location to which the member is being transported
• Type of service required: ambulatory, wheelchair or stretcher
• Any special needs the member may have. This includes a mental or physical disability or the need for an escort.

Standing Orders

If you go to the same type of appointment two or more times a week, such as dialysis or behavioral health, please have your social worker or case manager at the facility call our Special Services Representatives at the numbers listed above

Canceling or Changing Transportation Arrangements

If you need to change or cancel your ride, please call the Southeastrans Reservation and Assistance line using numbers listed above as soon as possible.

Robert Craig

Interim Operations Director

804-380-1306 |

Neil Gido

Call Center Manager

423-499-1050 |

Southeastrans Virginia Office

1604 Santa Rosa Road
Suite 234
Richmond, VA 23229