Non-Emergency Medical Transportation for Optima Family Care

Transportation is provided to Optima Family Care Members who require transportation assistance to approved healthcare services. Southeastrans arranges transportation for all Optima Family Care Members residing in counties located throughout the state of Virginia.

Call Southeastrans to arrange non-emergency medical transportation services to covered medical services at least five (5) workdays in advance of the appointment date. You can schedule up to 30 workdays days in advance.

Optima Family Care Members Phone Number
Reservation Line 1-877-892-3986
Ride Assistance Line 1-866-660-4371  24/7/365
Normal Hours of Operation 6am – 6pm EST, Monday – Friday
Hearing Impaired (TTY) 711

This is a free call. Trips should be scheduled five days in advance whenever possible.

Information We Will Need

When calling to make transportation arrangements, please have the following information ready for the Customer Service Representative;

• Your name, phone number and subscriber ID
• Your facility’s name, address, and phone number
• An emergency contact person with phone number for the member
• Name of contact person at the location to which the member is being transported
• Type of service required: ambulatory, wheelchair or stretcher
• Any special needs the member may have. This includes a mental or physical disability or the need for an escort.

Standing Orders

If you go to the same type of appointment two or more times a week, such as dialysis or behavioral health, please have your social worker or case manager at the facility call our Special Services Representatives at the numbers listed above

Canceling or Changing Transportation Arrangements

If you need to change or cancel your ride, please call the Southeastrans Reservation and Assistance line using numbers listed above as soon as possible.

Robert Craig

Interim Operations Director

804-380-1306 | rcraig@southeastrans.com

Neil Gido

Call Center Manager

423-499-1050 | ngido@southeastrans.com

Crystal Tinsley

Quality Assurance Manager

804-510-0794 | ctinsley@southeastrans.com

Southeastrans Virginia Office

1604 Santa Rosa Road
Suite 234
Richmond, VA 23229

Office