Information Technology
Southeastrans utilizes the most technologically-advanced communication and information management software available in today’s market. Effective and efficient information management is essential in providing a high-performance, quality-orientated transportation management system. Southeastrans’ demand-responsive transit software integrates cutting edge mapping and routing technologies with user-friendly Windows-based graphic interfaces. Our telephone and radio communications systems are also the most advanced systems available.
The backbone of Southeastrans’ information management system is one of the world’s most innovative and comprehensive demand-responsive scheduling and dispatch systems available. Our system is designed to maximize data entry efficiency through features such as “one minute booking” screens and extensive use of tables and lists that eliminate the need to type recurrent information. A list of consumers eligible for transportation services is imported into the system monthly to decrease processing time for new callers and to virtually eliminate the chance of an unauthorized trip. This high-tech software also includes an integrated Geographic Information System (GIS) with mapping capabilities that displays locations, trips, and schedules on computer screen maps for enhanced analysis and route planning.
Our telecommunications network is a highly integrated system that includes the latest digital communication hardware and state-of-the-art automatic call distribution software. This system incorporates automated messaging, advanced call routing, LAN-based real-time system monitoring, silent monitoring functionality, comprehensive management reporting capabilities, and a host of other features to insure that every call is efficiently managed. Such an effective telecommunication system is a vital part of our commitment to quality and service.
All of these technologies mean that calls are processed quickly and trips are scheduled in the most efficient manner possible. The end result is some of the highest levels of customer satisfaction ever recorded in the transportation industry.