Quality Improvement
Customer satisfaction is the ultimate measure of success for Southeastrans. We place the highest priority on providing safe, comfortable, and timely transportation services. Our Quality Assurance Department monitors and measures these and other key performance indicators to assure that every consumer receives the highest quality service possible.
The Quality Assurance staff routinely visits healthcare facilities to survey performance quality and receive input and recommendations from facility staff members. Consumers are also surveyed for their input on the services they receive. “Lunch and Learn” sessions are conducted at many of the larger institutions to educate their medical staff about Southeastrans’ transportation services and procedures.
When a complaint is received, the Quality Assurance Department begins an intensive investigation procedure that researches, documents, and reports any reported problem within the transportation delivery system. The QA Department can make recommendations to change operating procedures and can assess damages against transportation providers as a means of constantly improving service quality.