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ARKANSAS FACILITIES

Southeastrans values our partnership with the medical community to ensure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.

INFO AT A GLANCE

Important information at your fingertips

Transportation:

Region A: 888-833-4136
Region B: 888-833-4128
Region C: 888-833-4130
Region D: 888-822-6155
Region G: 888-833-4135
Facility Line: 855-223-1227
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Hours of Operation:

8:00 am – 5:00 CST, M-F
(Closed on State Holidays)
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Rider’s Guide:

Click here to download the
NEMT Rider’s Guide.

ARKANSAS SERVICE AREAS

Click here for a map of the current service areas for Arkansas.

Amber Purcell

Facility Outreach Manager

501.859.4141
apurcell@southeastrans.com

Making Transportation Arrangements

When scheduling transportation for your member, please have the following information ready for the Customer Service Representative when you call:

 

  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Medicaid card or Member’s name & date of birth Specify any special needs (oxygen, escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported
  • Member’s mobility status (walking, wheelchair)

Special Services Representatives: 1-855-223-1227

Where’s My Ride?

Call one of our toll-free Where’s My Ride lines (based on your region) if you have waited more than 15 minutes after your scheduled pick-up time. See all phone lines to left.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Arkansas Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for Non-Emergency Medical Transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?
  • Southeastrans Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on Member Resources page.
Can I set up a trip on-line?

Yes, Facilities can use the Facility Portal to schedule transportation online.  Go to www.southeastrans.com/facilityportal to enroll..

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: If you are missing any of the information below, you will be asked to call back with the complete information.
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID Card.

How do I request a Standing Order?

Make a request for Standing Order Forms through your Special Services Representative.

How do I file a complaint?

Feedback regarding services provided by Southeastrans can be submitted by clicking the “File A Complaint” on this page. There is also a button to “Submit A Compliment.”

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.

FAQS

What is Non Emergency Transportation (NEMT)?
NET is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Transportation?
Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Transportation.
How is transportation determined?
Southeastrans arranges transportation for all Georgia Medicaid Members residing in counties located in the North and Atlanta regions of the State. Call the Southeastrans number that corresponds to your county.

  • Atlanta Region Counties: Fulton, DeKalb, Gwinnett
  • North Region Counties: Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Does Southeastrans provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Transportation is available to services in the member’s home community. Travel outside a member’s home community is available only when those specialized services are not available within member’s home community.
Am I allowed to bring shopping bags on the vehicle?
Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.
Are members allowed to take a friend or family member to appointments?
One adult escort or attendant may accompany a Member if he or she has the same origin and destination as the rider and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, members should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.
Are members allowed to schedule transportation to and from non-medical appointments?
Transportation is provided to and from medical appointments only. Some of which may be considered covered or non-covered as determined by Medicaid, Peach State, or Medicare Advantage.
What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Georgia Medicaid card or Member’s social security number & date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)