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WellCare Arkansas Members

About Arkansas Non-Emergency Medical Transportation (NEMT)

Transportation is provided to WellCare Members who require transportation assistance to approved healthcare services.

Call Southeastrans to arrange non-emergency medical transportation services to covered medical services at least 72 hours (three calendar days) in advance of the appointment date. You can schedule up to 30 calendar days in advance. To schedule, change, or cancel transportation, contact:

ARKANSAS SERVICE AREAS

Click here for a map of the current service areas for Arkansas.

 

Cynthia Washington

Arkansas State Director

501.954.8906
cwashington@southeastrans.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:

 

  • Your full name, phone number, address, date of birth and county of residence
  • Your Medicaid number as it appears on your Medicaid card or your name & date of birth Specify any special needs (escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported
  • Your mobility status (walking, wheelchair, stretcher)

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-866-388-9844 if you have waited more than 15 minutes after your scheduled pick-up time.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Medical Transportation.

How is transportation determined?

Southeastrans arranges transportation for all Arkansas Medicaid members residing in counties located in the five regions of the State. Call the Southeastrans number that corresponds to your county.

  • Region A: Baxter, Benton, Boone, Carroll, Madison, Marion, Searcy, and Washington.
  • Region B: Cleburne, Fulton, Independence, Izard, Jackson, Sharp, Stone, Van Buren, White, and Woodruff.
  • Region C: Clay, Craighead, Crittenden, Cross, Greene, Lawrence, Mississippi, Poinsett, Randolph, and St. Francis.
  • Region D: Conway, Crawford, Franklin, Johnson, Logan, Perry, Polk, Pope, Scott, Sebastian, and Yell.
  • Region G: Faulkner, Lonoke, and Pulaski.
Does Southeastrans provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle; bag must fit in your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

One adult escort or attendant may accompany you if he or she has the same origin and destination as you and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only. Some of which may be considered covered or non-covered as determined by Medicaid, Peach State, or Medicare Advantage.

What type of information is required to schedule transportation to an appointment?
  • Your full name, phone number, address, date of birth and county of residence
  • Your Medicaid number as it appears on your Georgia Medicaid card or your social security number & date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Your mobility status (walking, wheelchair, stretcher)
  • Your room number (for stretcher only)

FAQS

What is Non Emergency Transportation (NEMT)?

NET is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Transportation.

How is transportation determined?

Southeastrans arranges transportation for all Georgia Medicaid Members residing in counties located in the North and Atlanta regions of the State. Call the Southeastrans number that corresponds to your county.

  • Atlanta Region Counties: Fulton, DeKalb, Gwinnett
  • North Region Counties: Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Does Southeastrans provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in the member’s home community. Travel outside a member’s home community is available only when those specialized services are not available within member’s home community.

Am I allowed to bring shopping bags on the vehicle?

Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.

Are members allowed to take a friend or family member to appointments?

One adult escort or attendant may accompany a Member if he or she has the same origin and destination as the rider and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, members should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Are members allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only. Some of which may be considered covered or non-covered as determined by Medicaid, Peach State, or Medicare Advantage.

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Georgia Medicaid card or Member’s social security number & date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)