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Georgia Facilities

About Georgia Non-Emergency Medical Transportation

Southeastrans values our partnership with the medical community to ensure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.

Georgia Service Areas

Click here for a map of the current service areas for Georgia.

La-Tonia Dixon

Facility Outreach Manager

470.382.4086
ldixon@southeastrans.com

Erica Carr

Special Services Supervisor

ecarr@southeastrans.com

Making Transportation Arrangements

When scheduling transportation for a member, please have the following information ready for the Customer Service Representative when you call:

  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Medicaid number as it appears on their Medicaid card or Member’s name & date of birth Specify any special needs (oxygen, escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)

To make transportation arrangements for members
contact our Special Services Representatives
at 1-866-388-9844 (option 4). 

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-866-388-9844 (option 2) if you have waited more than 15 minutes after your scheduled pick-up time.

Quality Assurance

If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a Quality Assurance Specialist will follow up with you within 24 hours. Dial 678-510-4513.

FAQS

What is Non Emergency Transportation (NEMT)?

NEMT is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?

Southeastrans Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page on our website.

 

Can I set up a trip on-line?

Yes, Facilities can use the Facility Portal to schedule transportation online. Contact our Special Services Representatives to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: If you are missing any of the information below, you will be asked to call back with the complete information.
– Member’s full name, phone number, address, date of birth and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID Card

How do I request a Standing Order?

Request forms for Standing Orders by contact our Special Service Representatives.

How do I file a complaint?

Feedback regarding services provided by Southeastrans can be submitted by clicking on the “File A Complaint” button on this page.

Where I can obtain forms?

Forms can be obtained by clicking on the Download Forms links on this page or by contacting our Special Service Representatives.

FAQS

What is Non Emergency Transportation (NEMT)?

NEMT is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?

Southeastrans Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page on our website.

 

Can I set up a trip on-line?

Yes, Facilities can use the Facility Portal to schedule transportation online. Contact our Special Services Representatives to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: If you are missing any of the information below, you will be asked to call back with the complete information.
– Member’s full name, phone number, address, date of birth and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID Card

How do I request a Standing Order?

Request forms for Standing Orders by contact our Special Service Representatives.

How do I file a complaint?

Feedback regarding services provided by Southeastrans can be submitted by clicking on the “File A Complaint” button on this page.

Where I can obtain forms?

Forms can be obtained by clicking on the Download Forms links on this page or by contacting our Special Service Representatives.