Frequently Asked Questions for Arkansas Members

Arkansas Medicaid and WellCare

What is Non-Emergency Transportation (NET)?
NET is a service that is provided to Arkansas Medicaid Members and WellCare Members who require transportation assistance to healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Transportation?
Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Transportation.
How is transportation determined?
  • Southeastrans arranges transportation for all Arkansas Medicaid Members residing in counties located in Region D of the State. Call the Southeastrans customer service team at 1-888-822-6155 for more information.
  • Region D: Crawford, Franklin, Johnson, Pope, Conway, Perry, Yell, Scott, Polk, Sebastian, Logan
  • WellCare: Arkansas, Ashley, Baxter, Bradley, Calhoun, Carroll, Chicot, Clark, Clay, Cleburne, Cleveland, Conway, Craighead, Crittenden, Cross, Dallas, Desha, Fulton, Garland, Grant, Greene, Hot Spring, Independence, Izard, Jackson, Lawrence, Lee, Lincoln, Lonoke, Marion, Mississippi, Monroe, Montgomery, Nevada, Newton, Ouachita, Perry, Phillips, Pike, Poinsett, Prairie, Pulaski, Randolph, Saline, Searcy, Sharp, St. Francis, Stone, Union, Van Buren, White, Woodruff, Yell
Does Southeastrans provide private transportation to appointments?
AR Medicaid: Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.

WellCare: It is possible that you will ride with other passengers picked up at or near your pick-up location. All requests for private transportation are handled on a case-by-case basis. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?
AR Medicaid: Transportation is available to services in the member’s home community. Travel outside a member’s home community is available only when those specialized services are not available within member’s home community.

WellCare: 50 miles (one-way). Authorization required for distances greater than 50 miles.

Am I allowed to bring food or drinks on the vehicle?
Food, drinks, smoking or taking medication is prohibited while on the vehicle.
Am I allowed to bring shopping bags on the vehicle?
Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.
Are members allowed to take a friend or family member to appointments?
One adult escort or attendant may accompany a Member if he or she has the same origin and destination as the rider and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment. Escorts must be 18 or older.