Frequently Asked Questions for Arkansas Members
Arkansas Medicaid and WellCare
What is Non-Emergency Transportation (NET)?
How do I apply for Non-Emergency Transportation?
How is transportation determined?
- Southeastrans arranges transportation for all Arkansas Medicaid Members residing in counties located in Region D of the State. Call the Southeastrans customer service team at 1-888-822-6155 for more information.
- Region D: Crawford, Franklin, Johnson, Pope, Conway, Perry, Yell, Scott, Polk, Sebastian, Logan
- WellCare: Arkansas, Ashley, Baxter, Bradley, Calhoun, Carroll, Chicot, Clark, Clay, Cleburne, Cleveland, Conway, Craighead, Crittenden, Cross, Dallas, Desha, Fulton, Garland, Grant, Greene, Hot Spring, Independence, Izard, Jackson, Lawrence, Lee, Lincoln, Lonoke, Marion, Mississippi, Monroe, Montgomery, Nevada, Newton, Ouachita, Perry, Phillips, Pike, Poinsett, Prairie, Pulaski, Randolph, Saline, Searcy, Sharp, St. Francis, Stone, Union, Van Buren, White, Woodruff, Yell
Does Southeastrans provide private transportation to appointments?
WellCare: It is possible that you will ride with other passengers picked up at or near your pick-up location. All requests for private transportation are handled on a case-by-case basis. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
WellCare: 50 miles (one-way). Authorization required for distances greater than 50 miles.