Frequently Asked Questions for Georgia Members

Georgia Medicaid and Peach State Health Plans

What is Non-Emergency Transportation (NET)?

NET is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Transportation.

How is transportation determined?

Southeastrans arranges transportation for all Georgia Medicaid Members residing in counties located in the North and Atlanta regions of the State. Call the Southeastrans number that corresponds to your county.

  • Atlanta Region Counties: Fulton, DeKalb, Gwinnett
  • North Region Counties: Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Does Southeastrans provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in the member’s home community. Travel outside a member’s home community is available only when those specialized services are not available within member’s home community.

Am I allowed to bring food or drinks on the vehicle; make additional stops to pick up food or drink?

Food, drinks, smoking or taking medication is prohibited while on the vehicle. Additional stops are not allowed.

Am I allowed to bring shopping bags on the vehicle?

Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.

Are members allowed to take a friend or family member to appointments?

One adult escort or attendant may accompany a Member if he or she has the same origin and destination as the rider and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, members should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Are members allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only. Some of which may be considered covered or non-covered as determined by Medicaid, Peach State, or Medicare Advantage.

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Georgia Medicaid card or Member’s social security number & date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)