Schedule Your Ride, Call: 1-855-325-7586


Please click here for Member Frequently Asked Questions (this is a document) PDF

Transportation is provided to Indiana Fee For Service Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation. Southeastrans arranges transportation for all Indiana Fee For Service Medicaid Members residing in Indiana. Call Southeastrans to arrange non-emergency medical transportation to covered medical services at least two (2) days in advance of the appointment date. You can schedule up to 30 days in advance. To schedule, change, or cancel transportation use the numbers provided below.

Quality Assurance Line: 1-888-833-4154
Toll-Free Reservation Line 1-855-325-7586
option 1 – Customer Service
option 2 – Where’s My Ride
option 9 – Spanish
Quality Assurance Line 1-888-833-4154
Hours of Operation: 8:00am-6:00pm EST
Urgent Care Trips: Available 24/7
Member Portal Step by Step

Learn more about Non-Emergency Medical Transportation and how to make your ride a success. Download the flyer here

Methods of Transportation

Southeastrans offers several convenient methods of transportation for our members:

  • Taxi, Van , Sedan, Wheel Chair Accessible Vehicle
  • Public Transportation

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:

  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Indiana Medicaid card or Member’s name & date of birth
  • Specify any special needs (oxygen, escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported
  • Member’s mobility status (walking, wheelchair)
Southeastrans Indiana Office
5285 Lakeview Parkway South Drive
Indianapolis, IN 46268

Sandy Lowe

Indiana State Director

Ryan Marks

Call Center Director