Non-Emergency Medical Transportation for Optima Family Care

Transportation is provided to Optima Family Care Members who require transportation assistance to approved healthcare services. Southeastrans arranges transportation for all Optima Family Care Members residing in counties located throughout the state of Virginia.

Call Southeastrans to arrange non-emergency medical transportation services to covered medical services at least five (5) workdays in advance of the appointment date. You can schedule up to 30 workdays days in advance.


Optima Family Care Members

Phone Number

Trip Reservation Line


Ride Assistance Line (Where’s My Ride?)

1-866-660-4371   24/7/365



Optima Community Care Members

Phone Number

Trip Reservation Line


Ride Assistance Line (Where’s My Ride?)

1-855-325-7558, Option 1



Normal Hours of Operation

6am – 6pm EST, Monday –  Friday

Hearing Impaired (TTY)


This is a free call. Trips should be scheduled five days in advance whenever possible.

Member PortalMember Portal


Information We Will NeedWhen calling to make transportation arrangements, please have the following information ready for the Customer Service Representative;• Your name, phone number and subscriber ID
• Your facility’s name, address, and phone number
• An emergency contact person with phone number for the member
• Name of contact person at the location to which the member is being transported
• Type of service required: ambulatory, wheelchair or stretcher
• Any special needs the member may have. This includes a mental or physical disability or the need for an escort.Standing OrdersIf you go to the same type of appointment two or more times a week, such as dialysis or behavioral health, please have your social worker or case manager at the facility call our Special Services Representatives at the numbers listed aboveCanceling or Changing Transportation ArrangementsIf you need to change or cancel your ride, please call the Southeastrans Reservation and Assistance line using numbers listed above as soon as possible. Back to Top of Page

Southeastrans Virginia Office (NEW ADDRESS)
7814 Carousel Lane, Suite 302
Richmond, VA 23294

Wanda Tatum

Virginia State Director

William Carmack

Sr. Call Center Manager

423-605-0351 |