Health Services for Children with Special Needs

About HSCSN Non-Emergency Medical Transportation (NEMT)

Transportation is provided to Members of Health Services for Children with Special Needs (HSCSN) who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation. Southeastrans arranges transportation for all Members residing in the metro area of Washington, DC.

Call Southeastrans to arrange non-emergency medical transportation services to covered facilities at least 24 business hours in advance of the appointment date. To schedule, change, or cancel transportation, contact:

Washington, DC (HSCSN) Phone Number
Southeastrans Call Center 866-991-5433 (Toll Free)
Spanish 866-991-5433 Option 2
Hours of Operation:

24 hours a day, 365 days a year
(Trips can be booked between 6am – 6pm)

Methods of Transportation

With the complexities of transporting children with special needs, Southeastrans, Inc. is diligent in how our members are transported. We offer two convenient methods of transportation for our members:

  • Van , Sedan, Wheel Chair Accessible Vehicle, or Stretcher Vehicle
  • Taxi services – reserved as a last resort for urgent care transportation when private providers are not available

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:

  • Member’s full name, address, date of birth
  • Specify any special needs (oxygen, escort, car seats) when you schedule the appointment
  • If an attendant is needed, please contact your Care Manager
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
  • Member’s mobility status (walking, wheelchair, stretcher)

Christina High

DC Regional Director

202-756-2357   |

Washington, DC Regional Office
1220 12th Street Southeast Suite G60
Washington, DC  20003