Attention All Providers

As part of the Corona Virus Relief Package passed by congress and signed by the president the SBA Paycheck Protection Program (“PPP”) that authorizes up to $349 billion in forgivable loans to small businesses to pay their employees during the COVID-19 crisis will start tomorrow (4/3/2020).

Please click the icon to the right to review the document for information on the program and how to apply.

As always, thank you for all you do. 

Social Distancing

Please view a message about Social Distancing. What is Social Distancing? As defined by the Centers for Disease Control…

Social distancing, also called “physical distancing,” means keeping space between yourself and other people outside of your home. To practice social or physical distancing:

  • Stay at least 6 feet (2 meters) from other people
  • Do not gather in groups
  • Stay out of crowded places and avoid mass gatherings

Video courtesy of the Centers for Disease Control and Prevention.

How to Make Your own Face Covering

If you need to make a face covering, here is a quick do-it-yourself video that shows you how to use items from around your house. Surgeon General, Dr. Jerome Adams demonstrates in a few easy steps.
Video courtesy of the Centers for Disease Control and Prevention.

Hand washing technique – Video

It is vitally important that we continue to take measures to keep our team safe during this COVID-19 pandemic. One of the primary actions you, your staff and drivers should practice is consistently washing your hands to eliminate contamination.
To the right is a link to an explainer video that shows the proper way to thoroughly wash your hands.
Video courtesy of The John Hopkins Hospital Department of Hospital Epidemiology and Infection Control (HEIC) using the WHO technique (World Health Organization).

Your Well-Being Is Our Top Priority

Coronavirus/COVID19: Preventative Actions We Can All Take

Southeastrans understands that reducing a potential threat to employees, transportation providers, drivers, and members posed by the coronavirus (COVID-19), depends upon taking proactive steps to prepare.  Here are a few simple, preventative actions we can all take to reduce the spread of the virus.

  • Wash hands with soap and water (for at least 20 seconds) or hand sanitizer containing 70% or more alcohol.
  • Cover coughs/sneezes with a bent elbow or tissue and immediately dispose of the tissue.
  • Avoid touching eyes, nose, and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay home when sick with respiratory symptoms, except to get medical care.
  • Reduce the frequency, proximity, and duration of contact between people.

Because transportation providers and drivers have direct physical contact with members, it is critical and required that they observe these personal hygiene directives at all times. They are also required to clean and disinfect all vehicle services with an EPA approved disinfectant after each shift.

Call Center Services

Our call centers are critical for ongoing service to members but also may be impacted by increased numbers of employee absences due to illness in employees, their family members, and school closings.  However, we are prepared with a number of options to assure that a member’s ability to schedule necessary trips is not significantly impacted.  Through deploying supplemental staff to take calls, routing calls among our five call centers, and utilizing our remote work capabilities we will minimize service delays.

Members are encouraged to schedule their trips through our easy to use Member Portal.  It is a quick and secure way to schedule trips without needing to access a call center.

Likewise, healthcare facilities are encouraged to use the Facility Portal to quickly address scheduling and trip management needs.  

Transportation Service

The same risks faced by the general population and our employees may also impact our transportation providers and their drivers. Should this occur, Southeastrans will work with each client/plan to assure the availability of transportation for the most essential member needs (dialysis, chemotherapy, urgent care, etc.)


Communication to members is essential and Southeastrans will work with each client/plan to initiate member notifications regarding the NEMT transportation program.  We are also poised to partner with local, state, and federal emergency-response and health agencies to coordinate efforts to maintain safety and security in and outside the workplace.

Clients needing access to our full Corporate Pandemic Response Plan may reach out to their Southeastrans State Director for assistance.


COVID-19 Information

For timely and accurate information and guidance on the COVID-19 situation,  Southeastrans will rely on the Centers for Disease Control and Prevention (CDC). Facts about the virus, how you can protect yourself, and what to do if you are sick can be found at:

Click Here to download our Coronavirus/Covid19: Preventative Actions Document Here

State specific resources can be found at:








Washington, D.C.: