TRANSPORTATION SERVICE SOLUTIONS

Southeastrans’ transportation management methodologies provide high quality, cost-effective solutions for managing safe and reliable non-emergency medical transportation. We integrate the following functions into a seamless transportation management system:

CALL CENTER SERVICES

  • Five centralized call centers with cloud-based call routing for maximum efficiency
  • Gatekeeping service to assess eligibility, medical necessity and transportation needs
  • Calls answered by a live representative 24 hours a day, seven days per week, to easily accommodate non-urgent, urgent and on-demand trips
  • Least costly, but most appropriate mode of transportation, including public transit, mileage reimbursement and volunteers

INFORMATION TECHNOLOGY

  • Proprietary NEMT management software with scalability and customization
  • Advanced telecommunications systems using data integration for maximum efficiency and stability
  • Specialized software with geo-coding functionality for accurate trip distance determination

TRANSPORTATION PROVIDER NETWORK

  • Coordination with transit agencies, community service boards, and other local transportation resources including Volunteer Driver and Gas Reimbursement Programs
  • Strict performance, quality, and safety standards
  • Automated trip documentation and electronlic claim submissions to Southeastrans for quick payment
  • Access to secure Provider Portal for complete claims information, claims submission, reports, trip manifests, forms, and other provider-related documentation

COMPLIANCE

  • Credentialing for all transportation providers, drivers, and vehicles prior to admission to the network

  • Criminal background, drug, OIG, sex offender registry, and motor vehicle record checks

  • Field monitoring of service delivery and regular mandatory vehicle inspections

NEMT TRAINING

  • NEMT provider training and transportation provider orientation classes

  • Driver training that includes Passenger Assistance, Sensitivity and Behavioral Health Training, as well as First Aid, CPR and wheelchair lift and stretcher training

  • Online and in-person training modules

QUALITY MANAGEMENT

  • Complaint management and resolution, including compliance hotline for reporting fraud or non-compliance

  • Full-time Quality Management staff within each state office

  • Monthly customer satisfaction surveys by independent agency

ADMINISTRATION AND REPORTING

  • NEMT provider payment administration with electronic payment option

  • Standard and custom ad hoc report capabilities, statistical analysis, and state agency reporting

  • Complete data capture for life cycle of a trip, with secure back-up storage

UTILIZATION REVIEW

  • Comprehensive review and reporting of anomalous member transportation requests

  • Verification of Medicaid billable transportation and locations

  • Issues member Behavioral and No-show letters when warranted

  • Well versed at working with members and health care providers to accommodate special needs

For more information about Southeastrans and the range of services we offer, please contact Benjie Alexander, Chief Administrative Officer at 678-510-4507 or by email at balexander@southeastrans.com.