Provider Training

Transportation Providers are required to receive training in the following areas:

Customer Service

  • Customer Service
  • Communication Skills
  • Complaints/Investigations
  • HIPAA Privacy Requirements
  • Business Associate Agreements
  • Title VI Requirements (Civil Rights Act of 1964)

Non-Emergency Medical Transportation Concepts

  • Gatekeeping
  • Utilization Review

Sensitivity Training

  • ADA Requirements
  • Mental Health and Substance Abuse Issues
  • Driver/Attendant Standards & Conduct

Wheelchair/Stretcher Training

  • Pre-Trip Assessment
  • Wheel Chair Safety
  • Components & Assemblies
  • Securing the Wheelchair
  • Securing the Occupant
  • System Care & Maintenance
  • Hands-On Training
  • Stretcher Operation & Safety
  • Passenger Assistance

Defensive Driving & Transporting Passengers with Special Needs

  • Defensive Driving – National Safety Council
  • AAA Driver Improvement Program (TN)
  • Vehicle Inspection
  • Cushion Safety
  • Reading Traffic Patterns
  • Special Considerations
  • Passenger Assistance
  • Collision Reporting
  • Risk Management

Medic First Aid/CPR

  • Adult First Aid/CPR
  • Basic Plus AED
  • Spill Kit/Bloodborne Pathogens Training

Mobile Technology

  • InSight Mobile

We welcome both Providers and Volunteer Drivers to experience the SETI Difference!

Delivering quality transportation is the essence of our business; therefore, we consider our network of contracted transportation providers to be the heartbeat of our operation. Southeastrans, Inc. contracts with over 350 NEMT Providers, credentials over 3,500 NEMT authorized vehicles & drivers, and transports over 3.6 Million trips annually (one-way). (Note: Southeastrans does not guarantee a contract and strongly discourages prospective providers from expending funds for vehicles, insurance, or other contract requirement items prior to formal acceptance into Southeastrans’ transportation provider network.)

Credentialing Process

We begin our partnership with each prospective Provider through the completion of a four-step credentialing process. Providers are asked to (1) complete and submit a Request for Qualifications application, documenting all drivers & vehicles, (2) submit all required business documents, (3) participate in vehicle inspections & driver training, and (4) attend a NEMT Provider orientation.

Step 1 | Submission of Request for Qualifications Application, Driver & Vehicle List

All interested transportation providers must complete and submit a Request for Qualifications form, Driver List and Vehicle List.

• Southeastrans will review applications to determine if there is a need for new transportation providers in the region where you are located.

• If a need exists within your service area, Southeastrans will contact you for an interview and request that you proceed with Step 2 of the application process.

Step 2 | Submission of Required Documents

If a need exists for transportation services in the proposed area, Southeastrans will request additional documentation to determine if your company meets Southeastrans’ NET Provider contracting requirements.

• The additional areas of documentation include, but are not limited to, the following:

• Current business license

• Verification of liability insurance coverage

• Driver credentials

• Criminal background checks

• Current drug screens for all owners and drivers

Step 3 | Vehicle Inspections and
Driver Training

After the transportation company provides evidence of compliance with all contracting requirements, all vehicles under consideration to operate within Southeastrans’ network must pass a comprehensive safety inspection.

• Southeastrans will schedule vehicle inspections once all the documentation requirements in Step 2 are fully satisfied.

• All drivers must successfully complete all required training (First Aid, CPR, Defensive Driving, Passenger Sensitivity and Customer Service Training, Spill Kit Training, Proper Lifting Techniques, Wheelchair Securement, and Driver Orientation).

Step 4 | NEMT Provider Orientation & Contracting

After all vehicles have passed inspections and all drivers have completed the required training, the owner of the transportation company must complete an NEMT Provider Orientation Session conducted by Southeastrans staff.

• This session covers all operational and contracting requirements. The NET Provider contract is signed at the conclusion of this one-day session