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Virginia Premier Elite Plus CCC Plus Plan Members

About Non-Emergency Medical Transportation (NEMT)

Transportation is provided to Virginia Premier Elite Plus CCC Plus Plan members who require transportation assistance to approved healthcare services. Southeastrans arranges transportation for all Virginia Premier Elite Plus CCC Plus Plan members residing in counties and cities located throughout Virginia.

Call 855-880-3480 to arrange non-emergency medical transportation services to covered medical services at least five (5) business days in advance of the appointment date. You can schedule up to 30 business days in advance.

INFO AT A GLANCE

Important information at your fingertips

 

Transportation:

1-855-880-3480 (TTY: 711)
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Spanish:

1-800-367-9599 (TTY: 711)
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Hours of Operation:

6:00 am – 6:00 pm EST, 7 days a week
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Urgent Care Trips:

Available 24/7

VIRGINIA PREMIER SERVICE AREAS

Click here for a map of the current service areas for Virginia.

Wanda Tatum

Virginia State Director 804.727.6690 wtatum@southeastrans.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready when you call:

 

  • Your full name, phone number, address, date of birth, and county of residence
  • Your Subscriber ID as it appears on your Member ID or your name & date of birth
  • Specify any special needs (oxygen, escort) when you schedule the appointment
  • Your emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Your mobility status (walking, wheelchair, or stretcher)
  • Due to COVID-19, we recommend following CDC guidelines to wear a mask during transportation

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-855-880-3480 (TTY:711) if you have waited more than 15 minutes after your scheduled pick-up time.

Quality Assurance

If you need to share feedback with us, use our Quality Assurance direct email. The email inbox is monitored and a representative will follow up with you within 24 hours. Email us at VA-QA@southeastrans.com.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Virginia Premier Elite Plus CCC Plus Plan members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your region to apply for Medicaid or to find out more about Non-Emergency Medical Transportation.

How is transportation determined?

Southeastrans arranges transportation for all Virginia Premier Elite Plus CCC Plus Plan members residing in counties or cities located within the six regions of Virginia. Call the Southeastrans at 800-880-3480 (TTY: 711) to schedule a ride.

Does Southeastrans provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as well.

Are there limits to how far I can travel to and from a medical appointment?

There is no limit as long as it is within the state and it can also be out of state, as long as it is within 50 miles of the Virginia state lines.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle; bag must fit in your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

One adult escort or attendant may accompany you if he or she has the same origin and destination as you and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least five (5) business days in advance of the appointment date. You may book up to 30 business days in advance.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least five (5) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only; some of which may be considered covered or non-covered as determined by Medicaid.

What type of information is required to schedule transportation to an appointment?
  • Your full name, phone number, address, date of birth, and county of residence
  • Your Medicaid number as it appears on your Virginia Premier Elite Plus CCC Plus Plan card or your social security number & date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Your mobility status (walking, wheelchair, stretcher)
  • Your room number (for stretcher only, if you are in the hospital or in a nursing home)

FAQS

What is Non Emergency Transportation (NEMT)?
NET is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Transportation?
Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Transportation.
How is transportation determined?
Southeastrans arranges transportation for all Georgia Medicaid Members residing in counties located in the North and Atlanta regions of the State. Call the Southeastrans number that corresponds to your county.

  • Atlanta Region Counties: Fulton, DeKalb, Gwinnett
  • North Region Counties: Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Does Southeastrans provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Transportation is available to services in the member’s home community. Travel outside a member’s home community is available only when those specialized services are not available within member’s home community.
Am I allowed to bring shopping bags on the vehicle?
Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.
Are members allowed to take a friend or family member to appointments?
One adult escort or attendant may accompany a Member if he or she has the same origin and destination as the rider and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, members should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.
Are members allowed to schedule transportation to and from non-medical appointments?
Transportation is provided to and from medical appointments only. Some of which may be considered covered or non-covered as determined by Medicaid, Peach State, or Medicare Advantage.
What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Georgia Medicaid card or Member’s social security number & date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)