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VIRGINIA TRANSPORTATION PROVIDERS

Southeastrans understands the challenges of providing transportation services because many of our employees and managers were once transportation providers. As a Transportation Broker, we know that it requires great providers to provide great, safe, and timely transportation experiences for our members. Southeastrans provides leadership, support and technology to the transportation providers in our network and fosters a culture of excellence.

Southeastrans contracts with independent transportation providers to deliver a range of transportation services within our transportation service programs. Ambulatory, wheelchair, stretcher, and in some programs BLS and ALS transport services are often needed to meet a variety of non-emergency medical transport needs. Qualified transportation providers are invited to contract with Southeastrans in areas where there is a need for transportation resources.

INFO AT A GLANCE

Important information at your fingertips

 

Provider Service Line:

844-856-7907 #2
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Claims Line:

678-510-4590 or 678-510-4600
Press “2” for Claims
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Interested in becoming a
Transportation Provider?

Click here to fill out our Request for
Qualifications and Vehicle List Form.

VIRGINIA SERVICE AREAS

Click here for a map of the current service areas and Provider Relation Managers for Virginia.

NEED TECH SUPPORT?

Click here to get help you need related to your iPads or using the Provider Portal. Tech support is standing by.

Renee Shafer

Virginia Provider Relations Manager

804.380.1306
rshafer@southeastrans.com

Marvin Greene

Virginia Provider Relations Manager

804.248.8524  
mgreene@southeastrans.com

COMPLIANCE CHECKLIST

Looking to join our network as a Transportation Provider? Then view our compliance checklist below of items required to become a provider. Then click here to fill out our online Request for Qualification Form.

  • Current business license
  • Verification of liability insurance coverage
  • Driver credentials
  • Current Criminal background checks for all drivers
  • Current drug screens for all owners and drivers
  • Current motor vehicle driving report for all drivers

PROVIDER SPOTLIGHT

Read about your fellow providers as we celebrate our network and all the work that you do for our members. GOT A STORY? CLICK HERE TO SHARE YOUR TESTIMONY.

FAQS

What is Non Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Virginia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I become a provider?
  • All interested transportation providers must complete and submit a Request for Qualifications form and Vehicle List.
  • Southeastrans will review applications to determine if there is a need for new transportation providers in the region where you are located.
  • If a need exists within your service area, Southeastrans will contact you for an interview and request that you proceed with Step 2 of the application process.
What documents do I need to become a provider?
  • If a need exists for transportation services in the proposed area, Southeastrans will request additional documentation to determine if your company meets Southeastrans’ NET Provider contracting requirements.
  • The additional areas of documentation include, but are not limited to, the following:
    • Current business license
    •  Verification of liability insurance coverage
    •  Driver credentials
    •  Current Criminal background checks for all drivers
    •  Current drug screens for all owners and drivers
    • Current motor vehicle driving report for all drivers
What are the insurance requirements?

Contact your local provider Relations Manager to get detailed information about insurance requirements in your state. Here is a general overview:

1) Name and Address is correct                                                                            

2) Confirmation of A- or Better Insurance Carrier(s)                                                                                     

3) List of Vehicles covered under Auto policy                                                                                  

4) Confirm GL policy #                                                                              

  1. a) $1 M SAM Coverage with $2M aggregate                                                                    
  2. b) effective date, expiration date, and coverage                                                                            

5) Auto Liability policy #                                                                           

  1. a) effective date, expiration date, and coverage                                                                           
  2. b) “All Owned, Hired, and Non-Owned” coverage

FAQS

What is Non Emergency Transportation (NEMT)?

NET is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Transportation.

How is transportation determined?

Southeastrans arranges transportation for all Georgia Medicaid Members residing in counties located in the North and Atlanta regions of the State. Call the Southeastrans number that corresponds to your county.

  • Atlanta Region Counties: Fulton, DeKalb, Gwinnett
  • North Region Counties: Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Does Southeastrans provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Southeastrans offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in the member’s home community. Travel outside a member’s home community is available only when those specialized services are not available within member’s home community.

Am I allowed to bring shopping bags on the vehicle?

Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.

Am I allowed to bring shopping bags on the vehicle?

Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.

Am I allowed to bring shopping bags on the vehicle?

Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.